FAQ
Answers to frequently asked questions about Paint Heaven by AHS orders, digital downloads, returns, and our fine art prints and painting eBooks.
General & Orders
Q: What products do you offer?
A: We specialise in fine art print reproductions of original hand-painted floral artwork and downloadable traceable floral painting workbooks paired with step-by-step video tutorials.
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, Mastercard) securely processed via Safepay, along with supported digital payment options.
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Traceable Painting eBooks & Tutorials
Q: How do I receive my eBook after purchasing?
A: All workbooks are instant digital downloads. Immediately after checkout, a download link will appear on your confirmation screen and will also be sent directly to your email inbox.
Q: What is included in each workbook?
A: Each volume features high-contrast printable templates sized for standard US Letter or A4 printing, along with embedded QR codes that link directly to video painting lessons.
Q: Can I sell artwork made from these templates?
A: Yes! You receive commercial rights to paint, trace, and sell your finished physical artwork. Reselling, sharing, or redistributing the digital PDF files or templates is strictly prohibited.
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Fine Art Prints & Shipping
Q: What are the Fine Art Prints?
A: Our prints are high-resolution, premium reproductions of original hand-painted floral designs, available in multiple sizes to suit standard framing.
Q: Do you ship internationally?
A: Digital eBooks and painting prints are available worldwide instantly. Physical art canvases shipping availability and delivery estimates are calculated at checkout based on your delivery destination.
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Returns & Support
Q: Can I return a digital download?
A: Because digital files are delivered immediately upon purchase, all eBook and digital template sales are final and non-refundable. If you encounter any technical issues accessing your files, reach out to us, and we will assist you promptly.
Q: How can I contact customer support?
A: You can reach us via our Contact Us page or by emailing paintheavenbyahs@gmail.com. We strive to reply within 24 to 48 hours.